Frequently Asked Questions
Installation & Compatibility
Can I install Van Creed products myself?
Some of our products are easy to install, while others may require more expertise. If in doubt, feel free to contact us or seek the support of a professional.
Do you offer installation services?
Currently, Van Creed does not provide installation services. However, we are actively working towards building a network of trusted installers across Australia to support customers who require professional installation. Stay tuned for updates!
Ordering & Availability
How do I place an order?
You can place an order directly through the Van Creed online store. If you have any questions about a product before purchasing, feel free to contact us—we’re happy to assist.
Do you keep products in stock?
We stock a selection of our most popular products, while others are special order or custom-built. Check product listings for availability details.
What are the wait times for products?
Wait times vary depending on the product and its origin. Special order items, especially those sourced internationally, may take longer. However, our suppliers prioritize Van Creed orders to minimize delays for Australian customers.
Shipping & Pickup
Can I pick up my order locally?
We can accommodate local pick up for some orders and larger products. Feel free to reach out to find out more.
How much does shipping cost?
Shipping costs are based on your location, order weight, and size. The total shipping fee will be displayed at checkout.
Products & Warranty
Are Van Creed products compatible with my vehicle?
Some of our accessories are specifically designed for Volkswagen Crafter, Transporter, Mercedes Sprinter, and Vito vans. Check individual product descriptions for compatibility information.
Are your products covered under warranty?
All products are sold as-is, with warranties provided by the original manufacturers unless stated otherwise. Please refer to product descriptions for specific warranty details.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unused, in original packaging, and meet our return conditions.
How do I initiate a return?
To start a return, contact our customer support team with your order details. We will guide you through the process.
Do you offer refunds or exchanges?
Refunds and exchanges are available for eligible returns. Shipping costs may apply. Please review our full return policy for details.
Customer Support & Contact
How can I contact Van Creed?
You can reach us via email at info@vancreed.com.au
Do you have a customer service phone number?
Yes! You can contact us on 0433 095 495. We also provide support via email and online inquiries.
Do you offer trade discounts?
Yes! If you’re interested in trade pricing, please contact us for more information.