Returns Policy

At Van Creed, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.

Returns & Refunds

Eligibility:

  • Items must be returned within 14 days of delivery.
  • Products must be unused, in original packaging, and in resellable condition.
  • Proof of purchase is required for all returns.

Non-Returnable Items:

  • Special orders.
  • Custom-made or modified products.
  • Clearance and sale items.

Refund Process

  • Once we receive your return, we will inspect the item and notify you of the refund status within 5 business days.
  • Approved refunds will be issued via the original payment method.
  • For purchases made using multiple payment methods, refunds will be made to the original tender types and less the processing fees of the original purchase.

Return Shipping

  • For returns, we recommend using a trackable shipping service and sharing the tracking details with us once your item has been shipped. Alternatively, consider purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • When returning an item via post, Van Creed does not cover the cost of delivery back to our warehouse.
  • If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
  • Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos and order details. We will arrange a replacement or refund at no extra cost to you.

How to Request a Return

To initiate a return, email info@vancreed.com.au with your order number and reason for return. Our team will guide you through the next steps.

Additional Terms

  • Goods must be returned in their original packaging and unused condition.
  • The original delivery charges will not be refunded for change-of-mind returns.
  • Van Creed is not responsible for items lost or damaged in transit when being returned.
  • All deposits to reserve stock are non-refundable.

For any further questions regarding returns and refunds, feel free to contact us. We are here to help!