Shipping Policy
At Van Creed, we proudly ship our premium van equipment across Australia and New Zealand. Below are the details of our shipping process to ensure a smooth and efficient delivery experience.
Processing & Dispatch
- Orders are processed within 1-3 business days.
- Custom or made-to-order items may require additional processing time—estimated timeframes will be provided at checkout.
- Oversized item shipping timeframes may vary and will be confirmed via email.
- We endeavor to dispatch all in-stock items within 24-48 hours (excluding weekends & public holidays).
Shipping Methods & Delivery
- You will receive a tracking number once your order has been dispatched.
- All shipments require a signature upon delivery. Please ensure someone is available at the delivery address to sign for the package.
- A package that has been signed for cannot be declared lost, so ensure your delivery details are accurate.
Shipping Costs
Shipping costs are calculated at checkout based on item size, weight, and destination. Sometimes shipping is calculated incorrectly. In this instance we will contact you to provide the correct postage amount that will be required to be paid.
Tracking & Delivery Issues
- A tracking number will be provided once your order has shipped.
- If your order is delayed or lost, contact us at info@vancreed.com.au, and we will assist you in resolving the issue.
- As pallet delivery services are not available in all areas, pallet and oversized shipments may be sent to the nearest depot for collection.
If you have any questions regarding shipping, feel free to contact us. We’re here to ensure your order reaches you safely and efficiently!